MetisRouter
MetisRouter Support
Get help with request IDs, model IDs, endpoints, usage logs, pricing, account balance, and production workflow setup.
Visible support contact
For customer support, billing questions, API integration help, and account access issues, email support@metisrouter.com.
- Include the request id, model id, endpoint path, timestamp, and full error message for API issues.
- For billing questions, include the transaction time, product, account email, charged amount, and expected amount.
- For suspected API key exposure or security issues, mark the email urgent and include the affected key name.
API and model help
For integration questions, start with the docs and the model detail page. They show endpoint format, supported parameters, stream support, and pricing behavior.
- Use /v1/chat/completions or /v1/responses for text models that support those interfaces.
- Use documented image, image-edit, video, audio, transcription, and embedding endpoints for multi-modal models.
- For native provider clients, check whether the selected model supports Anthropic Direct or Gemini Direct before calling those routes.
Before contacting support
Most API issues can be diagnosed quickly when you include the request metadata from your console logs.
- Check the model id, endpoint path, API key, group, balance, and request parameters.
- Confirm whether Usage logs already recorded the request.
- Share the exact response body returned by the API when possible.
FAQ
How do I get help with a MetisRouter API request?
Email support@metisrouter.com with the request id, model id, endpoint, timestamp, and expected behavior.
Who handles high-volume usage questions?
Use the High-volume sales inquiry contact for high-volume usage, prepaid commitments, or commercial account questions.